Privacy policy

Last Updated: July 17th 2026

At Eagle & Ash, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website.
Please read this Privacy Policy carefully before using our website.

1. Who We Are

This website is operated by:
VERTOHOUSE OÜ
Registry Code: 17325717
Betooni tn 14a
Lasnamäe linnaosa
13816 Tallinn
Harju County
Estonia
Email: hello@eagleandash.com
Throughout this Privacy Policy, "Eagle & Ash", "we", "our", and "us" refer to VERTOHOUSE OÜ.

2. What Information We Collect

Depending on how you interact with our website, we may collect the following information:
Information you provide

This includes information you voluntarily submit through:

  • Contact forms
  • Wholesale enquiries
  • Newsletter sign-up forms
  • Direct email communication

This may include:

  • Name
  • Email address
  • Company name
  • Phone number (if provided)
  • Country
  • Any information you include in your message

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Website interactions

This information is collected through cookies and similar technologies.

3. How We Use Your Information

We process personal information for the following purposes:

  • Responding to enquiries
  • Providing requested information
  • Managing wholesale enquiries
  • Communicating regarding partnerships
  • Sending newsletters (only where consent has been given)
  • Improving our website and services
  • Understanding website performance
  • Complying with legal obligations
  • Preventing fraud or misuse

We only collect information that is relevant and necessary for these purposes.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations

Where consent is required, you may withdraw it at any time.

5. Newsletter Communications

If you subscribe to our newsletter, we may use your email address to send about:

  • New products
  • Product launches
  • Company and overall news
  • Wholesale opportunities
  • Special announcements
  • Newsletters

Newsletter communications are managed using Klaviyo.
You may unsubscribe at any time by clicking the unsubscribe link included in every email.

6. Contact Forms

When you contact us through our website, we use the information you provide solely to respond to your enquiry and maintain any related communication.
We do not use contact form submissions for marketing unless you have separately opted in.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand website usage
  • Improve website performance
  • Measure marketing effectiveness

Where required by law, cookies are only placed after obtaining your consent.
For more information, please refer to our Cookie Policy.

8. Third-Party Services

To operate our website and improve our services, we use carefully selected third-party providers.
These may include:

Shopify
Our website is hosted on Shopify.
Shopify may process technical information required to securely operate the website.
More information:
https://www.shopify.com/legal/privacy

Klaviyo
We use Klaviyo to manage newsletter subscriptions and email communications.
More information:
https://www.klaviyo.com/legal/privacy

Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics collects pseudonymous usage information that helps us improve the user experience.
More information:
https://policies.google.com/privacy

Meta Pixel
We use Meta Pixel to understand the effectiveness of our advertising and improve future marketing campaigns.
More information:
https://www.facebook.com/privacy/policy/

9. External Links

Our website may contain links to third-party websites, including Amazon.
Once you leave our website, we are no longer responsible for the privacy practices of those websites.
We encourage you to review their privacy policies before providing personal information.

10. Sharing Your Information

We do not sell your personal information.
We may share personal information only where necessary with trusted service providers that help us operate our website and business, including:

  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Marketing platforms

These providers process information only on our behalf and under appropriate contractual safeguards.
We may also disclose information where required by law.

11. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with GDPR requirements.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Maintain customer relationships
  • Meet legal obligations
  • Resolve disputes
  • Improve our services

When information is no longer required, it is securely deleted or anonymised.

13. Your Rights

If you are located within the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with your local data protection authority

Your right to object to direct marketing.
You have the right to object at any time to the use of your personal data for direct marketing, including any profiling connected to that marketing.
If you object, we will stop using your data for that purpose immediately.
You can object by clicking the unsubscribe link in any of our emails, or by emailing hello@eagleandash.com.

To exercise any of these rights, please contact:
hello@eagleandash.com

14. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
While no online system can guarantee absolute security, we continually work to maintain a high standard of data protection.

15. Children's Privacy

Our website is intended for adults and business users.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that such information has been collected, we will delete it promptly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.
The latest version will always be available on this page.

17. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
VERTOHOUSE OÜ
Registry code: 17325717
Betooni tn 14a
Lasnamäe linnaosa
13816 Tallinn
Harju County
Estonia
Email: hello@eagleandash.com